Frequently Asked Questions

We source vehicles globally — Japan, UAE, Europe, USA, and other markets. Each vehicle listing clearly shows its country of origin. Japanese auction vehicles come with detailed inspection reports. Our team vets every vehicle before listing.

You browse our inventory or submit a custom import request. We provide a full landed cost estimate including duty, taxes, and fees. Once confirmed and deposit paid, we handle the overseas purchase, shipping, customs clearance, and deliver the vehicle to Tanzania.

We deliver to Dar es Salaam — Tanzania's main port and the most efficient gateway for vehicle imports. Our team handles all clearance and logistics from arrival at the port.

Transit time depends on the source country. From Japan: approximately 20–30 days by sea. From UAE: 10–15 days. From Europe/USA: 30–45 days. We provide real-time tracking once your vehicle is shipped.

Tanzania generally restricts used vehicle imports to under 8 years from the year of manufacture. Exceptions exist for certain vehicle categories. Our team verifies eligibility before processing any order.

Our import cost engine calculates: CIF value (cost, insurance, freight), import duty (~25%), excise duty (tiered by engine cc), VAT (18%), railway development levy (1.5%), depreciation adjustment, port handling fees, clearing agent fees, inspection fees, registration costs, and inland transport. All rates are admin-configurable and regularly updated.

We accept bank transfers and mobile money (M-Pesa, Tigo Pesa, Airtel Money). A deposit is required to initiate import orders. Full payment terms are provided in your quote. Contact our team for current pricing.

Our estimates are based on current rates and typical values. The final duty is confirmed by TRA at the time of customs clearance. We always note this in our estimates. Our team works to minimize any variance.

Vehicle prices are shown in USD for the CIF value. The full landed cost breakdown is calculated in Tanzanian Shillings (TZS) using the current exchange rate. Payment can be made in TZS at the prevailing rate.

You can browse our inventory at automajestyltd.com/vehicles and click "Request Import" on any vehicle. For custom orders, visit our import page and submit your requirements. Our team will contact you within 24 hours with a detailed quote.

Absolutely. Visit our custom import page (automajestyltd.com/import) and tell us the make, model, year, color, and specifications you want. We will source it globally and provide a full quote.

A deposit is required to initiate the import process after you accept the quote. The deposit amount varies based on the vehicle value. Contact our team for specific terms.

Yes. Use your order reference number at automajestyltd.com/import/status to check your order status. You will also receive updates via WhatsApp and email at each stage of the process.

You can pick up your vehicle at the port of arrival in Dar es Salaam or arrange delivery to your location. Our team coordinates the logistics and keeps you informed throughout.

Yes. We handle all customs clearance procedures at the port. The vehicle is cleared by our agents, and all duties and taxes are paid before the vehicle is released.

Registration and license plates are included in our landed cost calculation. The vehicle will be registered with the appropriate authorities before delivery.

All vehicles come with a comprehensive warranty. Specific terms depend on the vehicle age, mileage, and source. Contact our team for warranty details on the vehicle you are interested in.

For vehicles already in Tanzania, you can schedule an inspection at our showroom in Dar es Salaam. For vehicles being imported, we provide detailed inspection reports, photos, and videos from the source location.

Contact our support team immediately. We will assess the issue and coordinate repairs or returns as per the warranty terms. Our team is committed to your satisfaction.

Yes. We partner with trusted mechanics and service centers in Dar es Salaam. We can also recommend service schedules and source genuine parts for your vehicle.

Every vehicle listed on our platform has been vetted. For Japanese auction vehicles, we provide the detailed auction inspection sheet. For other sources, we arrange independent inspections. All vehicles include multiple high-resolution photos.

No. Our landed cost estimate is fully itemized — you see every single charge from CIF value to registration fees. What you see is what you pay. We pride ourselves on full transparency.

Orders can be cancelled before the deposit stage at no charge. After deposit, cancellation terms depend on how far the process has progressed. Contact our team to discuss.